Return and Exchange Policy – JC Entrep (Pty) Ltd t/a Spillguard
Effective Date: 19/01/2025
Applicable to: South Africa
Policy URL: https://www.jcentrep.co.za/return-policy
At JC Entrep (Pty) Ltd, we are committed to providing high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help with our straightforward return and exchange policy.
1. Returns
We accept returns for both defective and non-defective products, provided that the product is new and unused, in its original packaging, and in the same condition as received. Returns must be initiated within 9 days of receiving the item. Sale items, used, or damaged products are non-returnable.
2. Exchanges
We offer exchanges for both defective and non-defective products within 9 days of receipt. Exchanges are available for the same product or a similar product of equal value.
3. Refunds
Refunds are processed to the original payment method after inspection. Refunds cover product costs only; shipping fees are non-refundable. Refund processing typically occurs within 2 business days after approval.
4. Shipping Costs & Methods for Returns
Customers are responsible for return shipping costs, which are non-refundable.
Return Methods:
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At a drop-off location
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In-store returns
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By mail (customer covers the cost of the return shipping label)
No restocking fees apply.
5. Contact Information
📧 Email: admin@jcentrep.co.za | sales@spillguard.co.za
📞 Phone: +27 72 048 1645
📍 Address: 10 Wistaria St Van Dykpark, Boksburg, 1459
6. Additional Notes
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Sale items are non-returnable.
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Used or damaged products are not eligible for return or exchange.
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This policy is subject to change without prior notice.
For any questions or assistance, feel free to contact us. Thank you for choosing JC Entrep (Pty) Ltd!
